Re: [messengers] INDIES: web waybills

Date: 11 Aug 2011 12:48:29 +0200
From: Michael Dodd <mikeydodds@xxxxxxxxx>

Most of my clients are stuck in the dark ages so its over the phone for
them. But yeah we do have an online booking system. The "tracking" thing is
generally bollocks, either its been booked, Accepted or delivered. The last
company i worked for had a "picked up" feature but we generally always do
the urgent work 1st unless its not out of our way.

We normally just try and get bookings off of our customers desks quickly
(out of site out of mind) as it provides us with flexibility when more work
crops up. If the customer calls in regards to non urgent work that hasn't
been delivered we usually fish for a service upgrade. "

So i guess its the same as you seeking out waybills.
We sell different (having their own personal courier)
and when they attempt to compare us to the competition we say "yes we do
that too."

They like different just so long as everything stays the same.

On Thu, Aug 11, 2011 at 8:53 AM, Tom O <zontique@xxxxxxxxx> wrote:

> online version of waybills, i guess is more of a proper term. Familiarity
> for customers is important. Sometimes having a separate piece of paper for
> each delivery is important too - for billing purposes, or as a proof. Not
> everyone has embraced the emerging technologies, and not everyone has online
> portable devices.
> However, having a little idea of whom I am talking to, either you are being
> sarcastic, or theres something i missed in the question there.. What do you
> use for online booking and tracking?
> --- On *Wed, 8/10/11, Michael Dodd <mikeydodds@xxxxxxxxx>* wrote:
> From: Michael Dodd <mikeydodds@xxxxxxxxx>
> Subject: Re: [messengers] INDIES: web waybills
> To: "Tom O" <zontique@xxxxxxxxx>
> Cc: messengers@xxxxxxxxx
> Date: Wednesday, August 10, 2011, 7:48 AM
> Mind me asking why you need waybills?
> I noticed some companies using these in North america but i struggled to
> understand why.
> Is it better than online booking and tracking? Or is it just to give the
> customers what they are familiar with?
> On Wed, Aug 10, 2011 at 9:03 AM, Tom O <zontique@xxxxxxxxx<http://mc/compose?to=zontique@xxxxxxxxx>
> > wrote:
> Hi everyone,
> Indies and aspiring indies, anyone has a ready-to
> use online waybill system? I mean not a thing you buy in a box (i.e.
> courier complete, etc) nor something you rent, like digital waybill?
> We
> ve developed  a sceleton system that takes orders, allows customers to
> print waybills, order history, and emails them to a pre-set email
> address.
> So anyone wants to share notes, let me know. I am not posting the url for
> security reasons - talk to me off the list.
> I sawfolks with concession stands at earlier cmwcs, but that was more like
> a franchise, which is quite different from an indy model.
> What are peeps in Boston doing for receptionnist/waybills? Is Boston still
> the capital of indies, now that they have the stanley cup?
> P.S. I havent been following the list for awhile, so my apologies if its
> off the subject /  format.
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